For every lesson created in LessonMate, we send out an email notification to the family. Sometimes the family replies to one of these emails thinking they are messaging their school. But they come direct to LessonMate instead.
We do our best to forward these lesson replies to the school but if the message is timely, like "Sorry, we can't make the lesson today", they would sometimes arrive after the fact.
We have a better solution.
Each school now has a 'reply-to' email address that can be set on the school owner's profile page.
From this point on, any replies to the lesson notifications from families will be routed directly to the 'reply-to' address and reach the school in a more timely manner.
If you have any questions, please don't hesitate to ask!