When a teacher creates a lesson we send out an email notification to the family and/or student. If the family or student hits 'Reply' on that email their message goes to the 'reply-to' email address.
The school owner can set a custom 'reply-to' email address in their profile page:
It is set to the owner's email address automatically during sign up but can be customized to any email address. You might want replies to go to your front desk email, or to a particular support email address.
In order to comply with SPAM laws and our Email Service Provider rules, the 'from' email address has to be email@example.com but the 'reply-to' address gives you the ability to receive replies directly to your school inbox.
This example shows how lesson emails from Bloom School look in the inbox:
If you have any questions, please don't hesitate to ask! 😀