# LessonMate Help Center

> Help center for LessonMate

## LessonMate for Owners

- [LessonMate Studio Starter Kit](http://help.lessonmate.org/en/articles/1285083-lessonmate-studio-starter-kit.md): Everything you need to get your studio onboard!
- [The LessonMate Makeup Lesson Playbook](http://help.lessonmate.org/en/articles/689968-the-lessonmate-makeup-lesson-playbook.md): Everything you need to start using LessonMate for Makeup lessons
- [Introduce LessonMate to Your Families](http://help.lessonmate.org/en/articles/6194665-introduce-lessonmate-to-your-families.md): Tell your families about LessonMate and answer their questions
- [Introduce LessonMate to Your Teachers](http://help.lessonmate.org/en/articles/6194690-introduce-lessonmate-to-your-teachers.md): Tell your teachers about LessonMate and answer their questions.
- [LessonMate for Multiple Locations](http://help.lessonmate.org/en/articles/6123203-lessonmate-for-multiple-locations.md): Here's how LessonMate works for multiple locations.
- [Lesson messages for families and teachers](http://help.lessonmate.org/en/articles/4694737-lesson-messages-for-families-and-teachers.md): Your families can exchange lesson messages with their teacher.
- [Enabling lesson messages for your school](http://help.lessonmate.org/en/articles/5878087-enabling-lesson-messages-for-your-school.md)
- [How Teachers Learn About LessonMate](http://help.lessonmate.org/en/articles/482330-how-teachers-learn-about-lessonmate.md): Teachers get informed about LessonMate right away!
- [Letter introducing teachers to LessonMate](http://help.lessonmate.org/en/articles/2427005-letter-introducing-teachers-to-lessonmate.md): This is how we suggest schools explain LessonMate to their teachers.
- [The Family Welcome Email](http://help.lessonmate.org/en/articles/5231827-the-family-welcome-email.md): How do your families and students hear about LessonMate?
- [Letter introducing families and students to LessonMate](http://help.lessonmate.org/en/articles/2427137-letter-introducing-families-and-students-to-lessonmate.md): Here's a letter you can pass on to families explaining your new makeup policy.
- [Your school's 'reply-to' email address](http://help.lessonmate.org/en/articles/1115625-your-school-s-reply-to-email-address.md): What happens when a family replies to a lesson notification.
- [What are 'active' and 'inactive' students?](http://help.lessonmate.org/en/articles/2950657-what-are-active-and-inactive-students.md)
- [What are admin users?](http://help.lessonmate.org/en/articles/2950671-what-are-admin-users.md)
- [Become a LessonMate Affiliate!](http://help.lessonmate.org/en/articles/3948794-become-a-lessonmate-affiliate.md): Earn 10% commission on every school you refer. They get 10% off too!
- [Substitute teacher settings](http://help.lessonmate.org/en/articles/8864524-substitute-teacher-settings.md)
- [How to import teachers and students.](http://help.lessonmate.org/en/articles/923810-how-to-import-teachers-and-students.md): We do it for you! Send us your data and we'll set you up - free!
- [Export your Jackrabbit data](http://help.lessonmate.org/en/articles/3794050-export-your-jackrabbit-data.md)
- [Export your My Music Staff data](http://help.lessonmate.org/en/articles/5150097-export-your-my-music-staff-data.md)
- [Export your Opus1 data](http://help.lessonmate.org/en/articles/8008046-export-your-opus1-data.md): Exporting your Opus1 data for import into LessonMate is easy!
- [How do I cancel my subscription?](http://help.lessonmate.org/en/articles/2354055-how-do-i-cancel-my-subscription.md)
- [What happens after I cancel?](http://help.lessonmate.org/en/articles/5392847-what-happens-after-i-cancel.md)
- [Transfer ownership of your studio account](http://help.lessonmate.org/en/articles/2691495-transfer-ownership-of-your-studio-account.md): Changing ownership of your LessonMate is quick and easy.

## LessonMate for Admins

- [Lesson Views](http://help.lessonmate.org/en/articles/6464289-lesson-views.md): Keep track of which lessons have been viewed by the family/student
- [The Lesson List page](http://help.lessonmate.org/en/articles/6333128-the-lesson-list-page.md): A list of all lessons created at your school.
- [How to lock and unlock accounts](http://help.lessonmate.org/en/articles/5971536-how-to-lock-and-unlock-accounts.md): Lock an account to prevent that user from accessing LessonMate.
- [Teacher Display Names](http://help.lessonmate.org/en/articles/5536756-teacher-display-names.md)
- [Resend a welcome email](http://help.lessonmate.org/en/articles/3957081-resend-a-welcome-email.md): Easily resend the welcome email to any family, teacher or admin.
- [Student emails](http://help.lessonmate.org/en/articles/3904755-student-emails.md): Students can receive lesson notifications at their own email address.
- [Secondary emails for families](http://help.lessonmate.org/en/articles/3882936-secondary-emails-for-families.md): Each family has a 'secondary email' field. Here's how to use it.
- [Sharing lessons with other teachers](http://help.lessonmate.org/en/articles/3866159-sharing-lessons-with-other-teachers.md): Use a lesson's public link to share with other teachers!
- [Reset teacher and family passwords](http://help.lessonmate.org/en/articles/1573147-reset-teacher-and-family-passwords.md): Here's how admins can reset teacher and family passwords.
- [Quick tour of your Studio Dashboard](http://help.lessonmate.org/en/articles/934663-quick-tour-of-your-studio-dashboard.md): Your Studio Dashboard is the heart of your LessonMate account.
- [How to Add a Student in LessonMate](http://help.lessonmate.org/en/articles/482389-how-to-add-a-student-in-lessonmate.md): Adding a student is easy - just fill in the details and assign to teachers.
- [Adding a Teacher in LessonMate](http://help.lessonmate.org/en/articles/482386-adding-a-teacher-in-lessonmate.md): Add all your teachers to your LessonMate account.
- [The 'Sign In As' feature](http://help.lessonmate.org/en/articles/3764074-the-sign-in-as-feature.md): Access your teacher and family accounts for troubleshooting.
- [How Do I Delete a Student?](http://help.lessonmate.org/en/articles/965968-how-do-i-delete-a-student.md)
- [How to Resend a Lesson](http://help.lessonmate.org/en/articles/434829-how-to-resend-a-lesson.md): Here's how admins can resend a lesson to a student.
- [How Admin Can Remove a Student From A Teachers Roster](http://help.lessonmate.org/en/articles/969311-how-admin-can-remove-a-student-from-a-teachers-roster.md): Make a student inactive by unassigning them from a Teacher
- [The School Library for owners and admins](http://help.lessonmate.org/en/articles/8563087-the-school-library-for-owners-and-admins.md): Use the school library to share files with your teachers

## LessonMate for Teachers

- [Teacher Introduction](http://help.lessonmate.org/en/articles/2772570-teacher-introduction.md): Here are the nuts and bolts to help you get going right out of the gate!
- [How to create the perfect makeup lesson](http://help.lessonmate.org/en/articles/1805231-how-to-create-the-perfect-makeup-lesson.md): Here’s a 5 step template to use every time you create a LessonMate makeup!
- [Removing students from your roster](http://help.lessonmate.org/en/articles/969125-removing-students-from-your-roster.md): Keep organized with a clean and tidy student roster!
- [The Weekly Lesson Note](http://help.lessonmate.org/en/articles/6263563-the-weekly-lesson-note.md)
- [Cool Ways To Use YouTube Videos](http://help.lessonmate.org/en/articles/5699240-cool-ways-to-use-youtube-videos.md)
- [How To Switch Between Multiple Cameras](http://help.lessonmate.org/en/articles/5699146-how-to-switch-between-multiple-cameras.md)
- [How to get the best video angles for your instrument.](http://help.lessonmate.org/en/articles/3723653-how-to-get-the-best-video-angles-for-your-instrument.md): Put your instrument in the picture! Here's how.
- [File size limits for recordings & uploads](http://help.lessonmate.org/en/articles/3851327-file-size-limits-for-recordings-uploads.md): Some helpful information and tips about file size limits
- [Add a YouTube video to your lesson](http://help.lessonmate.org/en/articles/415202-add-a-youtube-video-to-your-lesson.md)
- [Recording a video on Your Mobile device](http://help.lessonmate.org/en/articles/414437-recording-a-video-on-your-mobile-device.md): You can record video directly into LessonMate while using your mobile device.
- [Uploading PDFs, images, videos and audio files](http://help.lessonmate.org/en/articles/414555-uploading-pdfs-images-videos-and-audio-files.md): How to upload files directly from your desktop/laptop or mobile device
- [How to Name and Rename Uploads](http://help.lessonmate.org/en/articles/466778-how-to-name-and-rename-uploads.md): Give your uploaded content recognizable names to make life easier!
- [Using Faves From Your Library in Lessons](http://help.lessonmate.org/en/articles/414559-using-faves-from-your-library-in-lessons.md): Reuse uploads in multiple lessons using using faves.
- [Use Audio Recordings From Your iPhone](http://help.lessonmate.org/en/articles/414564-use-audio-recordings-from-your-iphone.md): Record audio in Voice Memo and upload into a Lesson Note
- [The Makeup Switch](http://help.lessonmate.org/en/articles/869014-the-makeup-switch.md): Choose whether to mark a lesson as a makeup or not
- [Using the Teacher Library](http://help.lessonmate.org/en/articles/414556-using-the-teacher-library.md): Your own personal and private file storage area.
- [Upload to your Library](http://help.lessonmate.org/en/articles/6716540-upload-to-your-library.md): Upload files and record video direct to your teacher library
- [Using the Mobile Teacher Library](http://help.lessonmate.org/en/articles/414557-using-the-mobile-teacher-library.md): Access everything on you mobile device!
- [Organizing uploads with folders](http://help.lessonmate.org/en/articles/8225978-organizing-uploads-with-folders.md): Keep your uploads organized with folders and find them with ease!
- [The School Library for Teachers](http://help.lessonmate.org/en/articles/8863849-the-school-library-for-teachers.md): The school library contains uploads made by your admins.
- [How to Create a Lesson Template](http://help.lessonmate.org/en/articles/415096-how-to-create-a-lesson-template.md): Save time by saving a template that will show up in every lesson
- [Downloading PDFs, images, videos and audio files](http://help.lessonmate.org/en/articles/1296072-downloading-pdfs-images-videos-and-audio-files.md): You can easily download any file to your device.
- [Add the LessonMate icon to your home screen on iPhone and iPad.](http://help.lessonmate.org/en/articles/1674278-add-the-lessonmate-icon-to-your-home-screen-on-iphone-and-ipad.md): Quickly access LessonMate on your iPhone or iPad.
- [How to edit a lesson](http://help.lessonmate.org/en/articles/1201062-how-to-edit-a-lesson.md): Change, remove or add content to an existing lesson.
- [Substitute teachers](http://help.lessonmate.org/en/articles/5554819-substitute-teachers.md): The Sub Teacher feature allows teachers to sub for other teachers
- [Link uploads](http://help.lessonmate.org/en/articles/9677663-link-uploads.md): Adding reusable links as uploads.

## LessonMate FAQs

- [What is LessonMate and who is it for?](http://help.lessonmate.org/en/articles/3329502-what-is-lessonmate-and-who-is-it-for.md)
- [Student FAQs](http://help.lessonmate.org/en/articles/3329462-student-faqs.md)
- [Teacher FAQs](http://help.lessonmate.org/en/articles/3329465-teacher-faqs.md)
- [Studio FAQs](http://help.lessonmate.org/en/articles/3329472-studio-faqs.md)
- [Technology FAQs](http://help.lessonmate.org/en/articles/3329474-technology-faqs.md)

## Troubleshooting

- [Recorded video has no audio](http://help.lessonmate.org/en/articles/4357832-recorded-video-has-no-audio.md): If your recorded video has no sound these tips should help
- [Troubleshooting Chrome](http://help.lessonmate.org/en/articles/3904811-troubleshooting-chrome.md): Tips and tricks to keep your Chrome browser running well
- [Emails in the spam folder](http://help.lessonmate.org/en/articles/3846947-emails-in-the-spam-folder.md): If our emails end up in your spam or junk folders try these tips.
- [Camera and microphone access on iOS](http://help.lessonmate.org/en/articles/3648697-camera-and-microphone-access-on-ios.md): To record video directly into LessonMate on your iPhone or iPad you'll need to allow iOS Safari access to your camera and microphone.
- [Camera and microphone access in Chrome](http://help.lessonmate.org/en/articles/2663398-camera-and-microphone-access-in-chrome.md): To record video directly in your browser, you'll need to allow access to your camera and microphone.
- [Issues creating lesson note text.](http://help.lessonmate.org/en/articles/2274084-issues-creating-lesson-note-text.md)
- [Test your internet speed](http://help.lessonmate.org/en/articles/1885793-test-your-internet-speed.md): How to test your internet speed while using LessonMate.
- [How to reset LessonMate browser cookies](http://help.lessonmate.org/en/articles/1427996-how-to-reset-lessonmate-browser-cookies.md): If you have issues signing in to LessonMate, this may help.
- [What's my password?](http://help.lessonmate.org/en/articles/808212-what-s-my-password.md): If you're having trouble signing into your account this article will help.
- ["This Email is Taken"](http://help.lessonmate.org/en/articles/1110400-this-email-is-taken.md): Deleting a student does not delete a family.
- [Trouble Recording Video on Laptop/Desktop Computer](http://help.lessonmate.org/en/articles/966367-trouble-recording-video-on-laptop-desktop-computer.md)
- [Page reloading in Safari on iPad or iPhone.](http://help.lessonmate.org/en/articles/687966-page-reloading-in-safari-on-ipad-or-iphone.md): "A problem occurred with this webpage so it was reloaded."
- [How to take a screenshot](http://help.lessonmate.org/en/articles/5650970-how-to-take-a-screenshot.md): Sending us a screenshot of an issue helps us to fix it faster!