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"This Email is Taken"
"This Email is Taken"

Deleting a student does not delete a family.

David Hemann avatar
Written by David Hemann
Updated over a week ago

You have students and you have families. If you delete a student, the family info remains in your LessonMate account (unless you delete that as well).  This includes the email address associated with that student. 

If a deleted student returns to lessons and you attempt to sign them up with the same info as before, including family details, you're going to get a red message indicating that the email "is taken".

How to sign up a previously enrolled student.

If indeed the student's family is still in your account, then we simply need to attach the student to the existing family. This also applies if the returning student has a sibling currently enrolled in lessons.

  1. click "Add a student"

  2. Enter the student's name 

  3. Skip the "Family details" section

  4. Under "Or add to existing family", choose the correct family. 

  5. Assign teacher

  6. click "add student"

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