Troubleshooting

Answers for your lost passwords, internet problems and browser issues.

13 articles in this collection
Written by Dan Weaver and David Hemann

Recorded video has no audio

If your recorded video has no sound these tips should help

Written by Dan Weaver
Updated over a week ago

Troubleshooting Chrome

Tips and tricks to keep your Chrome browser running well

Written by Dan Weaver
Updated over a week ago

Emails in the spam folder

If our emails end up in your spam or junk folders try these tips.

Written by Dan Weaver
Updated over a week ago

Camera and microphone access on iOS

To record video directly into LessonMate on your iPhone or iPad you'll need to allow iOS Safari access to your camera and microphone.

Written by Dan Weaver
Updated over a week ago

Allowing access to your camera and microphone in Google Chrome

To record video directly in your browser, you'll need to allow access to your camera and microphone.

Written by Dan Weaver
Updated over a week ago

Issues creating lesson note text.

Written by David Hemann
Updated over a week ago

Test your internet speed

How to test your internet speed while using LessonMate.

Written by Dan Weaver
Updated over a week ago

How to reset LessonMate browser cookies

If you have issues signing in to LessonMate, this may help.

Written by Dan Weaver
Updated over a week ago

What's my password?

If you're having trouble signing into your account this article will help.

Written by Dan Weaver
Updated over a week ago

"This Email is Taken"

Deleting a student does not delete a family.

Written by David Hemann
Updated over a week ago

Trouble Recording Video on Laptop/Desktop Computer

Written by David Hemann
Updated over a week ago

Page reloading in Safari on iPad or iPhone.

"A problem occurred with this webpage so it was reloaded."

Written by Dan Weaver
Updated over a week ago

How to take a screenshot

Sending us a screenshot of an issue helps us to fix it faster!

Written by Dan Weaver
Updated over a week ago