Troubleshooting
Answers for your lost passwords, internet problems and browser issues.
13 articles
Written by Dan Weaver and David Hemann
Recorded video has no audio
If your recorded video has no sound these tips should helpWritten by Dan Weaver. Updated over a week ago
Troubleshooting Chrome
Tips and tricks to keep your Chrome browser running wellWritten by Dan Weaver. Updated over a week ago
Emails in the spam folder
If our emails end up in your spam or junk folders try these tips.Written by Dan Weaver. Updated over a week ago
Camera and microphone access on iOS
To record video directly into LessonMate on your iPhone or iPad you'll need to allow iOS Safari access to your camera and microphone.Written by Dan Weaver. Updated over a week ago
Allowing access to your camera and microphone in Google Chrome
To record video directly in your browser, you'll need to allow access to your camera and microphone.Written by Dan Weaver. Updated over a week ago
Issues creating lesson note text.
Written by David Hemann. Updated over a week ago
Test your internet speed
How to test your internet speed while using LessonMate.Written by Dan Weaver. Updated over a week ago
How to reset LessonMate browser cookies
If you have issues signing in to LessonMate, this may help.Written by Dan Weaver. Updated over a week ago
What's my password?
If you're having trouble signing into your account this article will help.Written by Dan Weaver. Updated over a week ago
"This Email is Taken"
Deleting a student does not delete a family.Written by David Hemann. Updated over a week ago
Trouble Recording Video on Laptop/Desktop Computer
Written by David Hemann. Updated over a week ago
Page reloading in Safari on iPad or iPhone.
"A problem occurred with this webpage so it was reloaded."Written by Dan Weaver. Updated over a week ago
How to take a screenshot
Sending us a screenshot of an issue helps us to fix it faster!Written by Dan Weaver. Updated over a week ago