If you experience issues running LessonMate in Chrome browser try these tips and tricks to get back to smooth running.
Quit and restart Chrome ♻️
Restarting Chrome is often the fastest way to resolve issues. Be aware depending on your Chrome settings you may lose all your open tabs. chrome://settings/onStartup
Ensure Chrome is up to date 🗓
Keeping Chrome up to date is easy. It happens automatically every time you quit and restart when you have auto-updates turned on. chrome://settings/help
Run in Incognito mode 🕵️♀️
Go to File > New Incognito Window to run in incognito mode. In this mode there are no cookies, no extensions and no stored sign-ins. This will allow you to see if any of those things are causing issues in your regular Chrome window.
Disable installed extensions ⚙️
There are hundreds of extensions available for Chrome. One of them may be interfering with LessonMate. For example, we've previously seen issues with the Grammarly extension and the lesson text area. chrome://extensions/
Close all other open tabs 🗑
Sometimes heavy sites like YouTube and Facebook cause the browser to hang, even when you're working in another tab. Closing all other tabs will free up memory and allow your browser to run faster.
We'll keep adding more tips and we find them! If you're still experiencing issues after trying these tips please reach out to us through the chat widget.